A 400 service, also known as the 400 number, is a shared payment service where the caller bears the local call connection fee and the recipient incurs all the costs of accepting the call. This service is now widely used across various industries for pre- and post-sales service consultation. Variants of the 400 telephone service include 4006 (China Unicom), 4007 (China Mobile's original TieTong), 4008 (China Telecom), 4001 (China Mobile’s new segment), and 4000 (China Unicom's new segment).
The "400 Telephone Service" is also known as a shared payment service, provided by the three major telecom operators. It offers businesses a unique ten-digit number within a national scope. It requires no dialing of area codes, nor the installation of equipment, only the utilization of existing business communication resources. The system can self-service binding mobile phones, landline phones, Personal Handy-phone System (PHS), and relay numbers through the number management backend.
Key Functions of 400 Telephone Service
1. 400 Telephone Auto Routing (Basic Function)
- It provides a unified national number for unified access.
- It supports the binding of 20 phones at the same time, and with a flexible ruleset, one can control opening and closing times. Mobile phones, PHS, and landline phones supported. You can set the rules and calls will be connected in a queue.
- Calls from different locations (e.g., area code, phone number) will be routed to different phone numbers or call centers.
- Calls at different times (e.g., Monday to Sunday, 00:00 to 23:59) will be routed to different phone numbers or call centers.
- Calls can be split by percentages (accurate to 1%) to different phone numbers or call centers.
2. 400 Busy/No Answer Call Forwarding
- If the designated number is busy or there is no answer, the call can be transferred to previously-designated alternate numbers. A user can specify up to 4 forwarded numbers with 2 for busy and 2 for no answer. For each call, a maximum of three forwards can occur.
3. 400 Call Blocking
- The customer can allow calls from certain areas while blocking calls from others; or vice versa.
4. Dedicated 400 Password
- Customers can require all callers to enter a correct password before getting connected.
5. 400 Call Fee Sharing
- The call cost can be shared between the caller and the recipient. The caller bears the local call charge, and the recipient pays for the use of the service.
6. 400 Expense Control and Sharing
- The recipient can set a monthly cap on total costs or the number of incoming calls. Once exceeded, service will halt. Call costs can be split between the caller and recipient, with the caller paying the local call fee and the recipient paying the service usage fee.
7. 400 Call Analysis (Call Center Function)
- When needed, the company can provide a call analysis report, which includes call, busy, no answer times, total call duration, and average call duration, with expert-level analysis of the usage.
8. 400 Business Color Ring
- Businesses can set up personalized greetings to enhance user experience.
- Ordinary Color Ring: Company-set music replacing ordinary ringtone before customer service answers when customers call the business 400 number.
- Multi-machine Color Ring: Company-set music replacing ordinary ringtone before customer service answers when customers call the business 400 number, can set main and branch phone color ring function.
9. 400 IVR Navigation (Basic Function)
- Through IVR navigation, incoming customer calls can be directed to the relevant departments, improving work efficiency.
10. Web Call Center Function
- It provides functionalities like call recording, call popup, CRM customer management system. Without a massive investment, you get access to the capabilities of a call center that would typically require a sizable capital investment.